Smooth Printing,Uninterrupted Profit.

1. Premium Package (ICM 1 / ICM 3) – Maximum Peace of Mind

Ideal for: Factories with 24/7 continuous production lines or those prioritizing absolute system stability.
Key Features:
- Free urgent on-site service charges, covering weekdays, weekends, and public holidays.
- Free! 1 set of scheduled replacement spare parts.
- Guaranteed free backup printer replacement within 8 hours, with eligibility to borrow additional printers for short-term capacity expansion.

2. Standard Package (Service Contract) – Standard Balanced Care

Ideal for: Factories looking to control budgets while still requiring regular preventive maintenance.
Key Features:
- Free! Scheduled check-ups every 2 months and 24/7 telephone consultation support.
- Guaranteed backup printer for use if issues cannot be resolved within 8 hours.
- Receive a 10% discount on scheduled replacement spare parts and special discounts on general spare parts as applicable.

3. Pay-As-You-Go Package (Service Charge)

Ideal for: Customers without an active service contract or those requiring on-demand emergency support.
Key Features:
- Actual-cost billing per service visit and spare parts (no spare parts discount).
- Continued support including Hot Line assistance, basic training, and standard customer satisfaction surveys.

*Warranty and service conditions are subject to change as determined by Complete Mark Co., Ltd.

For more information, full service agreement terms, or to request a quotation, please contact:

Complete Mark Co., Ltd. 89/28 Vibhavadi Rangsit Road (Head Office), Sanambin Sub-district, Don Mueang District, Bangkok 10210

“Thank you for the valuable insights from Mr. Krisada Choochai (Kong), Service Manager.”